YouTube and Google services down for millions of users

Google's services have crashed for users in the UK (Photo Illustration by Rafael Henrique/SOPA Images/LightRocket via Getty Images)

Google’s services have crashed for users in the UK (Photo Illustration by Rafael Henrique/SOPA Images/LightRocket via Getty Images)

Update: December 14 12.34pm: Some reports are coming in that the problems with Google services have been fixed and are accessible again.

Google services have gone down across the UK, including Gmail, Google Drive and YouTube.

Reports flooded the outage service DownDetector as users frantically tried to access their email accounts, Google documents and videos on YouTube.

Google Drive and Google Hangouts are also down. The tech company says it is currently investigating the issue.

‘We’re aware of a problem with Gmail affecting a majority of users,’ the company stated. ‘The affected users are unable to access Gmail. We will provide an update by 12/14/20, 12:12 PM detailing when we expect to resolve the problem’

Meanwhile, Google’s users were quick to vent their frustration.

‘I can’t access anything from Google says error or does not recognise my account. Can’t access youtube, gmail, etc… Not good Google,’ wrote one users on DownDetector.

Another commented: ‘Looks like servers are down just like when YouTube was down previously and now its affecting every google apps’

London appears to be the worst-affected area but users in Manchester and over in Dublin are also reporting problems.

The outage map showing the scale of the Google blackout (DownDetector)

The outage map showing the scale of the Google blackout (DownDetector)

Users trying to access YouTube on laptops or phones are also unable to see the website or app.

Instead, they’re greeted with a holding page and the caption ‘something went wrong’.

YouTube down

Caption: YouTube down

Many irritated users took to Twitter to try and find out why they’ve lost access to their Google accounts.

‘I’ve been logged out of my Google account on my phone and I can’t log back in- it says problem with my account and now I am locked out of all my Google Apps :(,’ wrote one user on Twitter.

‘What can I do to get back in- all my details are correct?’

It’s not yet clear how widely the problem has spread, but other areas of Europe also appear to have been affected.

‘Today, at 3.47AM PT Google experienced an authentication system outage for approximately 45 minutes due to an internal storage quota issue,’ a Google spokesperson told Metro.co.uk.

‘Services requiring users to log in experienced high error rates during this period.

‘The authentication system issue was resolved at 4:32AM PT. All services are now restored. We apologise to everyone affected, and we will conduct a thorough follow up review to ensure this problem cannot recur in the future.’


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